Payment, Delivery, and Return Policy

1. Payment

1.1. Payments can be made only through the methods provided on our website: https://fabao.ae
1.2. We accept Visa and MasterCard bank cards.
1.3. All payments are processed via the Stripe payment gateway, ensuring secure and reliable transactions.
1.4. Our payment system complies with international security standards. All data is transmitted over secure channels using encryption technologies.
1.5. Card details are entered on a secure payment page and are not stored on our website.
1.6. Possible reasons for payment failure include: the card is not authorized for online payments; insufficient funds; incorrect card details; the card has expired.
1.7. For payment-related inquiries, please contact: info@fabao.ae

2. Delivery

2.1. Courier Delivery within the UAE

Delivery within the UAE is available with an estimated timeline of 2–4 business days.
Cost of delivery is calculated individually based on the tariffs of our courier partners. Our team will inform you of the exact delivery fee after order confirmation.

Notes: Delivery timelines are estimates and may be affected by unforeseen events (e.g., weather, access restrictions).

2.2. International Delivery

We ship to most countries. After placing your order, our team will contact you to confirm the shipping cost based on destination and order weight; a separate payment link for shipping will be provided.

Customs & Taxes: Import duties, taxes and clearance fees are not included in product or shipping prices and are the recipient’s responsibility. The recipient is responsible for customs clearance in their country. If a parcel is returned due to unpaid duties/failed clearance/invalid address, shipping charges are non-refundable; re-delivery can be arranged at cost. (If customs require abandonment or destruction, we may be unable to refund the order total.)

3. Returns & Exchanges

3.1. Change-of-Mind Returns (online purchases)

We accept returns requested within 7 calendar days from the date of receipt, provided that all of the following are met:

• the product is unused;

• the original packaging is unopened and undamaged;

• all seals, membranes and labels remain intact;

• the item was purchased directly from fabao.ae and a valid order number is provided.

Return shipping for change-of-mind returns is the customer’s responsibility. Original delivery fees are non-refundable.

For health, safety and hygiene reasons, opened or used personal care/cosmetic products are non-returnable unless a manufacturing defect is confirmed or the wrong item was delivered.

3.2. Defective, Damaged or Incorrect Items

If your product is defective, damaged in transit, or you received the wrong item, please email info@fabao.ae within 48 hours of delivery with:

• your order number;

• clear photos/video of the product, packaging and shipping label;

• a brief description of the issue.

Once confirmed, we will arrange a replacement or refund and cover reasonable return shipping costs.

3.3. How to Start a Return

Email info@fabao.ae with the subject line “Product Return” and include your order number. Our team will provide the return address and instructions. Unauthorised returns may be refused.

3.4. Processing of Refunds

Refunds are issued to the original payment method within 7 business days after we receive and inspect the returned item. Your bank or card issuer may require additional time to post the credit. If the return does not meet the conditions in 3.1, we will return the item to you (shipping at your cost).

3.5. Non-Returnable Items

• opened/used/unsealed cosmetics and personal care items (unless defective/wrong item);

• items marked Final Sale;

• free gifts and samples;

• gift cards and vouchers.

3.6. Exchanges (UAE only)

Subject to availability, unopened items eligible under 3.1 may be exchanged once within the 7-day window. Exchange shipping fees may apply.

4. Contact Information

For any questions related to payment, delivery, or returns, please contact us:

📧 Email: info@fabao.ae
🏢 Company: KOSA FZCO, registered in accordance with UAE laws.