Payment, Delivery, and Return Policy

1. Payment

1.1. Payments can be made only through the methods provided on our website: https://fabao.ae
1.2. We accept Visa and MasterCard bank cards.
1.3. All payments are processed via the Stripe payment gateway, ensuring secure and reliable transactions.
1.4. Our payment system complies with international security standards. All data is transmitted over secure channels using encryption technologies.
1.5. Card details are entered on a secure payment page and are not stored on our website.
1.6. Possible reasons for payment failure include: the card is not authorized for online payments; insufficient funds; incorrect card details; the card has expired.
1.7. For payment-related inquiries, please contact: info@fabao.ae

2. Delivery

2.1. Courier Delivery within the UAE

Delivery within the United Arab Emirates is carried out on business days.

The delivery fee is calculated individually based on the delivery address and order details. The final shipping cost is calculated automatically at checkout after the delivery address is entered and is payable on the website at the time of placing the order.

Delivery within the UAE usually takes 2–5 business days. Deliveries to other Emirates generally fall within the same timeframe but may occasionally take slightly longer depending on the destination and logistical circumstances.

During public holidays, periods of high demand, adverse weather conditions, courier delays, access restrictions, or other circumstances beyond our control, delivery times may be extended.

Please note: All delivery timeframes are approximate and may vary depending on circumstances outside our control.

2.2. Delivery to GCC Countries

Delivery to GCC countries, including Saudi Arabia, Oman, Qatar, Kuwait, and Bahrain, is available from Dubai, United Arab Emirates.

The delivery fee is calculated individually based on the destination and order details. The final shipping cost is calculated automatically at checkout after the delivery address is entered.

Delivery times vary depending on the destination and the courier service used.

Customs duties, taxes, and clearance fees are not included in the shipping cost and must be paid by the recipient in accordance with the regulations of the destination country.

2.3. International Delivery (Outside the GCC)

For all international destinations outside the UAE and GCC countries, orders are shipped directly from China.

This policy applies to orders placed on or after January 14, 2026. For these orders, shipping costs are calculated automatically during checkout. The final delivery fee is shown on the payment page after the delivery address is entered and is calculated individually based on the destination country and order details.

Delivery times vary depending on the destination and the courier service used.

For international orders placed before January 14, 2026, shipping was handled manually. In such cases, our support team contacts the customer from info@fabao.ae and provides a separate link to pay for shipping. The shipping cost is calculated individually for each parcel, depending on the destination country.

Customs duties, taxes, and clearance fees are not included in the shipping cost and must be paid by the recipient in accordance with the regulations of the destination country.

2.4. Customs, Duties, and Taxes

Import duties, taxes, customs clearance charges, and any additional fees imposed by the destination country are not included in product or shipping prices. These costs are the sole responsibility of the recipient.

The recipient is responsible for ensuring successful customs clearance.
If a parcel is returned due to unpaid duties, failed customs clearance, or an incorrect/insufficient address, shipping charges are non-refundable. Re-delivery can be arranged at the customer’s expense.

If customs authorities require parcel abandonment or destruction due to the customer’s failure to complete customs requirements or pay applicable charges, the order will not be eligible for a refund.

Risk of loss and responsibility for the products pass to the customer upon delivery of the order to the carrier or upon successful delivery to the delivery address provided by the customer.

3. Returns & Exchanges

3.1. Change-of-Mind Returns (online purchases)

We accept returns requested within 7 calendar days from the date of receipt, provided that all of the following are met:

  • the product is unused;

  • the original packaging is unopened and undamaged;

  • all seals, membranes and labels remain intact;

  • the item was purchased directly from fabao.ae and a valid order number is provided.

Return shipping for change-of-mind returns is the customer’s responsibility. Original delivery fees are non-refundable.

For health, safety and hygiene reasons, opened or used personal care/cosmetic products are non-returnable unless a manufacturing defect is confirmed or the wrong item was delivered.

3.2. Defective, Damaged or Incorrect Items

If your product is defective, damaged in transit, or you received the wrong item, please email info@fabao.ae within 48 hours of delivery with:

  • your order number;

  • clear photos/video of the product, packaging and shipping label;

  • a brief description of the issue.

Once the issue is reviewed and confirmed by our team, we will arrange a replacement, store credit, or refund at our discretion and cover reasonable return shipping costs where applicable.

3.2.1. Product Variations

Please note that minor variations in packaging design, colour, texture, scent, or product appearance may occur due to manufacturing updates, batch differences, screen display settings, or product reformulations and shall not be considered defects.

3.3. How to Start a Return

Email info@fabao.ae with the subject line “Product Return” and include your order number. Our team will provide the return address and instructions. Unauthorised returns may be refused.

3.4. Processing of Refunds

Refunds are issued to the original payment method within 7 business days after we receive and inspect the returned item. Your bank or card issuer may require additional time to post the credit. If the return does not meet the conditions in 3.1, we will return the item to you (shipping at your cost).

3.5. Non-Returnable Items

  • opened/used/unsealed cosmetics and personal care items (unless defective/wrong item);

  • items marked Final Sale;

  • free gifts and samples;

  • gift cards and vouchers.

3.6. Exchanges (UAE only)

Subject to availability, unopened items eligible under 3.1 may be exchanged once within the 7-day window. Exchange shipping fees may apply.

3.7. Limitation Related to Returns & Deliveries

To the maximum extent permitted by applicable law, KOSA FZCO shall not be liable for indirect losses, inconvenience, loss of time, emotional distress, or other consequential damages related to delivery delays, returns, exchanges, or replacement processes.

4. Contact Information

For any questions related to payment, delivery, or returns, please contact us:

📧 Email: info@fabao.ae
🏢 Company: KOSA FZCO, registered in accordance with UAE laws.