Privacy Policy

1. Introduction

This Privacy Policy ("Policy") explains how KOSA FZCO ("we," "us," or "our") collects, uses, stores, processes, and discloses personal information through the website https://fabao.ae ("Website"). It also explains your rights regarding your personal information and how you may access, update, or request deletion of your data.

This Policy applies to personal information and aggregated information collected through the Website and should be read together with our Terms of Service and other policies published on the Website.

By accessing or using our Website or purchasing products or services from us, you agree to the terms of this Policy. If you do not agree with this Policy, please discontinue use of the Website.

2. Information Collection and Use

We collect two categories of information:

(a) Personal Information

Personal information may include your:

full name;
delivery and billing address;
phone number;
email address;
date of birth;
payment-related information;
account details;
communication preferences.

We may collect this information through:

account registration;
order placement and checkout;
customer support requests;
surveys, promotions, or marketing activities;
communication through our Website, email, phone, or social media;
third-party service providers where reasonably necessary for our business operations.

We process personal information for purposes including:

order fulfilment and delivery;
payment processing;
fraud prevention and security monitoring;
customer service and account administration;
legal and regulatory compliance;
analytics and Website improvement;
marketing communications where permitted by applicable law.

We may also use personal information to detect, investigate, prevent, and respond to fraud, unauthorised transactions, chargebacks, security incidents, or other unlawful activities.

Failure to provide required personal information may result in certain services being unavailable.

(b) Aggregated Information

We may automatically collect certain technical and usage information when you access the Website, including:

IP address;
browser type;
device information;
cookie identifiers;
operating system;
pages viewed and interactions with the Website.

This information is used for analytics, Website optimisation, security, and service improvement purposes and is generally not used to identify you personally.

3. User Account Access

Users may create or access an account using their email address. Access to the personal account is secured through a one-time verification code sent to the registered email address.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted under your account.

4. Editing and Deletion of Data

Editing Data

If you need to correct or update your personal information, please contact us at info@fabao.ae with the subject line "User Data Editing" and provide the relevant details.

Deletion of Data

You may request deletion of your personal data by emailing info@fabao.ae with the subject line "User Data Deletion" and sufficient information to identify your account.

We will process deletion requests in accordance with applicable laws, including the UAE Personal Data Protection Law (PDPL).

5. Disclosure of Information

We may disclose personal information in the following circumstances:

to our affiliates, contractors, service providers, and business partners involved in operating our Website and services;
to payment providers, courier companies, logistics partners, hosting providers, analytics services, and other vendors necessary for order fulfilment and Website functionality;
where required by law, regulation, court order, or government request;
where disclosure is necessary to protect our rights, property, safety, customers, or others;
in connection with fraud prevention, investigations, or legal claims.

We do not sell personal information to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

remember user preferences;
improve Website functionality;
analyse Website traffic and performance;
personalise content and user experience;
support security and fraud prevention measures.

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain Website functionality.

We may also use third-party analytics, advertising, and marketing tools, including but not limited to Shopify analytics, Meta Pixel, Google Analytics, and similar technologies, to better understand user behaviour, improve our Website, personalise content, measure advertising performance, and enhance customer experience.

These third parties may collect and process information in accordance with their own privacy policies.

7. Data Security

We take commercially reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Links to Third-Party Websites

Our Website may contain links to third-party websites, applications, or services that are not operated or controlled by KOSA FZCO.

We are not responsible for the content, security, or privacy practices of third-party websites. We encourage users to review the privacy policies of any third-party services they access.

9. International Data Transfers

Your personal information may be processed or stored outside the United Arab Emirates by trusted third-party service providers involved in payment processing, hosting, analytics, marketing, customer support, and logistics.

We take reasonable steps to ensure that such processing is conducted securely and in accordance with applicable data protection laws.

10. Data Retention

We retain personal data only for as long as necessary to:

fulfil the purposes described in this Policy;
comply with legal, tax, accounting, regulatory, and fraud prevention obligations;
resolve disputes;
enforce our agreements and policies;
maintain business and transaction records as required by applicable law.

Where permitted by law, certain information may be retained for longer periods where reasonably necessary for legitimate business or legal purposes.

11. Your Rights

Subject to applicable law, including the UAE PDPL, you may have the right to:

request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion of your personal information under certain circumstances;
object to or restrict certain processing activities;
withdraw consent where processing is based on consent;
request a copy of your personal information in a structured and commonly used format where applicable.

To exercise your rights, please contact us using the details below.

12. Marketing Communications

By placing an order or subscribing through the Website, you may receive transactional communications related to your orders, deliveries, account activity, or customer support requests.

Where permitted by applicable law, we may also send marketing or promotional communications. You may opt out of marketing communications at any time using the unsubscribe link included in the communication or by contacting us directly.

13. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice.

Any changes become effective immediately upon publication on the Website. Continued use of the Website following publication of changes constitutes acceptance of the updated Policy.

We encourage users to review this page periodically.

14. Contact Information

If you have any questions regarding this Privacy Policy or our data processing practices, please contact us:

KOSA FZCO
Dubai World Trade Centre, Sheikh Rashid Tower
Smart Desk 26-A & 27-A, Maktabi
📧 Email: info@fabao.ae
🌐 Website: https://fabao.ae